Warranty Whirlpool washing machine not being fixed

My Whirlpool washing machine was purchased in 2013, with an extended warranty valid for 5 years. It stopped working on the 20th December 2015. I reported it to the meadow dale branch where it was purchased, was given a customer contact in strudels valley and spoke to Mel, she provided a number for Whirlpool Customer Care and sent out a 'Claud' who told me the machine needed an ordered part, which he would order after Christmas season. Till today nothing has been done, I made contact today and was put on hold while I was putting in this complaint and was cut off eventually not being helped at all. I have been in contact with Mel and she says nothing has been done on there side. I purchased an extended warranty hoping I would be provided the assistance in such situation and no one has still helped me. I have been with no washing machine for almost a month. The service to help a customer is disappointing. I don't know who to contact as I thought the warranty is from hirschs and therefore assumed they would assist me with this issue yet all I'm told is to contact someone who then informs me to contact another and so on. unacceptable