Very poor after sales services on our Defy appliances and very unprofessional communication.

Very poor after sales services on our Defy appliances and very unprofessional communication. We've arranged for a repair and parts on both our fridge and freezer about two months ago now and no one has kept us up to date on why this is taking so long. We've had to ask for an update multiple times and the last reply we got is that Defy stock is constantly an issue. Everybody is very eager to sell extended warranties and nonsense when they make a sale, but the after sales service is absolutely shocking once you already have the item. Please notify future customers that Defy after sales services is horrible and please use proper English when communicating over Whatsapp if you are using it as a business account.