Useless Service

Useless, useless, useless. Cannot come repair a Bosch tumbler that has E90 error. Been waiting over a week. Now day 8. Bosch says that Hirsch logged the call Thursday when I logged it with them on Monday. Keep getting told they will call technician when the office opens. Its 8:35 and the service office is not open yet? How embarrassing. No wonder they useless.