Unfriendly and rude staff in Hirsch's online department

Poor service received from staff after requesting scheduling of a delivery as I work 7 days a week. Staff were very rude and refused to assist saying that they cannot do that after eventually agreeing to schedule the delivery. Asked to speak with the Manager who was equally rude. Hirsch's promotes their friendly staff however I would describe both staff as unfriendly and unpleasant. It is a simple request, I cannot understand why they don't make accommodations for working people. I am extremely disappointed.