Unacceptable Service and Rude Customer Support from Hirsch

I am extremely disappointed with the service I received from Hirsch regarding my eBucks order #15867. Despite being told that delivery takes 5 to 7 days, my order has been with you for 9 days with no update. When I called to inquire, I was transferred to two different representatives who were both rude and refused to give me their names. This is unacceptable, especially compared to the excellent service I received last year when my TV was delivered within two days. I urge you to review the call recordings and address this issue promptly.