*****ulent deals at Hirsch's Centurion

Dear Allan Hirsch.

Somehow i doubt that this message would ever reach you but lets hope. i am a customer that spent over R50000 in your centurion sore on Saturday the 29th of July 2023.

we received excelet service from a gentleman called Darshen. we bought a LG plumber in fridge. the LG sales person in your Centurion store (KG) explained to us that your Hersch store always used a guy by the name of Godfrey to do all your installations. after KG called this Mr Godfrey KG told my wife and i that the installation would cost R500.

Teh fridge was delviered and the installation as guy (Godfrey) as instructed by your Hirsch store came to do the installation. it was at this point where your installation guy stated i needed to give him R200 cash as he didnt have all his correct toolboxes with him and he didnt have all the correct fittings and all to do the installation. relactantly my wife an di gave him the money to go and buy the fittings as we needed our fridge to be installed. installation was done. and when Godfrey had to leave he asked me to pay him another R850 for the installation. i explained that we paid in store for the delivery and installation of our fridge and Godfrey left.

The next morning i received a phone call form KG, the guy that sold the fridge to us, stating that i need to come and pay Godfrey for the installation. i realized that we made a mistake apparently as we thought this was all included in the end total that we spend in your store. i went to the store, but this time i had some questions. i explained to KG that my wife an di already gave Godfrey R200 cash due to him not having any of the fittings and parts that was needed to do the installation (which a Hirsch installation technician should have). finally Godfrey came and i got a chance to talk to him alone. he explained that he charges R300 for an installation.

now here is where i get a bit suspicious. Godfrey confirmed to me that he only charges R300 for delivery, your Hirsch salesman KG told my wife and i the installation was R500. and i paid Godfrey R200 the previous day as well. in the end i ended up paying another R500 to Godfrey making the installation total R700.

i asked to talk to KG's manager, a ego centric guy full off attitude approached me and asked what was going on. the moment i started to talk i could see that this manager was not interested in what a client is telling him. i made it clear i dont want anything from Hirsch but simply would like to bring this flagellant deals to his attention. your managers words to me as a client "you shouldn't have used Godfrey in the first place".

now at this stage i lost my temper, Hirsch Centurion store instructed us to use Godfrey, now your manager was trying to blame me as the client for using the Hirsch recommended installer and not a qualified plumber.

in the end, i still dont want anything from Hirsch, i simply wanted to bring this to your attention. and i will ensure that i reach as many people advising them to stay away from Hirsch centurion store as this is the kind of deals that is going on in this store.

the complete disrespect i received from a manager blaming me as the client when i simply went on the instructions of Hirsch store is unacceptable and unheard of. the *****ulent deals your staff makes amongst themselves is shocking.

as i said from the opening statement, i doubt i will hear anything back from you Mr Allan Hirsch, as your store even refused to give me contact detail for you, but please take this from a client, this is something that you should seriously attend to and sort out.