****ty service

I purchased a defy stove top and oven hob. Upon delivery, the oven glass door had a huge scratch across it. I told the salesperson and delivery people to take it back and bring me an appliance without any defects. An entire day goes by and nobody from the store calls me to inform me about how they are going to rectify the issue. Therefore, I give them a call. Apparently there are only 4 appliances like it at Hirsches warehouse and MIRACULOUSLY ALL FOUR HAVE THE EXACT SAME SCRATCH ON THE SAME PLACE. I’m not too sure if they think I’m a fool by trying to sell me a defective product for the price of a fully functional and scratch-less model and telling me ALL OF THE OTHER APPLIANCES AT THEIR WAREHOUSE HAVE THE EXACT SAME SCRATCH. I am extremely disappointed by the terrible service I’ve received from Hirsch. Try lying a bit better next time Hirsch.