The saddest service ever

I know this report will not do much good because this company does NOT respond to complaints but hopefully consumers will save themselves the stress and irritation that i have been put thru<br> I logged a complaint for my glass top (gas stove) on the 12th December, initially they tried to tell me that the warranty does not cover the glass (but nowhere in the contract does it state that) it shattered while on high heat with a pot on the burner. Finally they decided to order the glass and the technician only comes out today which means he has to give a report and IF they do decide to fix the stove they have to wait for the part (which i was told was ordered but they have not given me an order no to verify). <br> so to Hirschs i say \thank u for the inconvenience ive been thru having to buy supper for most of the nights