terrible service from hirsch zero after sales support

This issue with the stove occurred beginning March 2020 and I have been pushed from pillar to post regarding the repairs to be carried out . Firstly the incident occurred when a fire broke out in my kitchen causing a huge flame. We then called makro stores springfield to advise them the stove has malfunctioned and not safe to use. They then send out a technician from hirsch to investigate and I was requested to submit all COC documents which I comp**** and sent through. I was told a few parts where on order and would have to wait we are still waiting until now. I was told this was a good unit and spares are readily available as there is a local agent who will assist. It has no gone 3 months after the initial inspection and not a single correspondence from either the repairer or makro nor local agent. I have to keep calling their branch and keep getting told they will call me back but dont. This is frustrating to pay money and receive zero after sales service for a product we were advised was good. Hirsch please contact me urgently to resolve the matter.