Terrible Online Shopping Experience and product support with Hirch's Home Store

I am terribly disappointed in Hirsh's HomeStores and would strongly advise anyone that considers buying from them to reconsider given my experience.

I purchased a coffeemaker from them online and after 6 days it broke, I immediately logged a return. First, they wanted me to pay for the courier to return the unit claiming it was a "carry-in unit" -nothing about this when you pay for the delivery when purchasing online. Later they relented and almost a week later the unit was collected (11 Sept). After numberous calls and emails was the unit only accessed and did they advise on 2 October that the unit will be fixed but the spare part is on back order and no clear date when the unit will be fixed. In the meantime, I on numerous occasions requested my money back but was refused. On 03 October I gave them an ultimatum to that I wanted my money back after they offered me credit at Hirsch!?

I was finally told today that I will be refunded, and this will take up to 14 days to process! They also refuse to reimburse me for the courier fee they charged me for the initial delivery!

In this 1.5-month period I had only 6 days of use of the coffeemaker and weeks of frustration dealing with Hirsch while my requests to return my money was ignored time after time...

it has been an absolutely horrible experience dealing with them and fighting to get my money back while they have the cheek to refuse to pay the courier fee they charged me initially.

My advice is to steer well clear of them and not buy anything online from them, if you have a warranty claim you will be stuck for weeks trying to get it resolved.

Never again!