stay away from Hirsh!

Still do not have a replacement shelf the cracked shelf of the fridge freezer bought cash from Hirsh Centurion on 20 March after buy double ovens cash the previous week. What an ordeal this purchase has been! Non existent customer service, follow up or help. Keagen -the parts and service manager, is always unavailable when you call and certainly never returns calls. He involves the salesman Gima and shifts blame for poor service on Gima. Does he really think I would want him to order a replacement shelf for no reason?