So disappointed in the Hirch's service!!! Noel at Fourways.

I required a new hob for my house, as the current one had packed up. Because the cut in my Granite was too big, I could not use a standard 60cm one. A chap by the name of Noel in the Fourways branch was very helpful in finding the best size as a replacement. I needed to confirm with the granite cutter that the size would fit. I then called Noel on Thursday 29th of September to check that they had stock of the unit we had settled on, a Whirlpool AKT8360LX. On the phone he confirmed he had stock. I made arrangements to collect on Friday 30th September in the morning. Would you know that when I arrived, he then wanted to go and look for stock. After I had asked very nicely that he have it ready for me... Anyway, it turns out that none of the Hirsch's shops have the unit in stock, even though they are running a special on them. A simple call to say, "oops, no stock, don't come in, would have worked perfectly." What a waste of time!!!! Now I have a granite company here to cut the hole bigger, and nothing to compare it to. So is that the idea, run a special, have no stock and then up-sell? hmmm?