Shocking service from Hirsch !

I never like to share bad stuff about anyone, but I truly think this situation warrants this. My husband and I went into Hirsch's Homestore Silverlakes Pretoria in February this year and purchased a Samsung Fridge, Samsung Microwave, Smeg Gas Stove and Extraction fan and a Bosch Tumble dryer. We dealt with Join and he was fantastic. I told him we couldn't take delivery of the items immediately so they would hold off delivery until we were ready. Then I called him late in March and asked him to deliver the tumble dryer as that was needed it, which he quoted an extra R250 delivery fee, I agreed to pay. Next thing I got to the townhouse and saw all the goods purchased from Hirsch's were delivered. So, I was not informed as to when they were coming and I was not available to check the items. We have a delivery invoice which was only signed by a friend of ours and nothing was checked by Hirsch's delivery guys and neither is it ticked off that the items were checked by them. When we came to install the stove it was broken and old, and the parts were missing out of the box. The fridge has 4 dents in the door which look like staples pressed into the door, and a long line. When we went to speak to the store their show fridge had exactly the same dents and in exactly the same place. To date, even after emails to Alan Hirsch and discussions with Hirsch we still have a damaged fridge which nobody wants to take responsibility for. I am very disappointed in the service from Hirsch and I can't understand why they don't take responsibility for their actions. They did not check the items on delivery with our friend. Why don't they just sort our problem out!!! this is shocking service!!!!