Shocking!

I purchased an EAG 7kg Dark Silver Front Loader washing machine from Hirsh Fourways on the 25th of November 2021, after less than 5 months water gathered in the drum after the cycle was complete. I reported it to Hirsh and subsequently, a technician came to inspect the machine, he returned a couple of days later to fit a part, after this, the machine stopped working altogether, displaying an E10 message on the screen.

On Thursday the 7th of April a female AEG employee called for 4 times, despite me dismissing the call, I eventually answered, thinking it is an emergency, and requested that she calls me back in 30 minutes. To this day I am still waiting for a call to arrange for a replacement unit to be delivered.

How shocking that there is no urgency in getting this matter resolved! I haven't been able to do washing in the last week. How difficult is it to follow a simple instruction to call me back in 30 minutes, or send me an email?! Pathetic to say the least.

While my dissatisfaction is mainly the AEG ElectroLux, I have bought a washing machine from Hirsh which only worked for 4 months. Surely there is an onus on you to ensure I receive a replacement unit within a reasonable time.