Service at Hirsch's Fourways

Hi, <br> <br> The service of your Hirsch's Fourways store and general customer service is appalling. I paid for my product and requested it to be delivered at 12.00 - 13.00 on 31 January. I received a phone call at 14.00 about some or other unreasonable delay. To this hour, the product is yet to be delivered. <br> <br> In what manner is this acceptable? <br> <br> Your brand resonance is seemingly attractive to customers but your service and follow through from your sales staff as well as delivery personnel is at a massive disadvantage to you. <br> <br> Improvements need to be made.