Rude, unhelpful, uncaring, arrogant staff member

I have been trying since 12h30 to contact Hirsch's Hyde Park. I sent a WhatsApp message and phoned multiple times. Each time I phoned, I got a voicemail saying "The subscriber you have dialled is not available". Eventually, a few minutes ago, I phoned Hirsch's head office to ask if the Hyde Park branch was having problems with their phones. The person on the switchboard asked me to confirm the number I was using. I confirmed it. It is the same number I used yesterday to get through to them. I have been a Hirsch's customer for years and never have such problems getting through to the Hyde Park branch.

The person on the switchboard at head office was rude and unhelpful and said "Maybe they're busy". I told her that a big company cannot be busy for two hours. She snapped back in a rude way that she had only the one phone number for them.

Instead of trying to be helpful and instead of offering to get someone to investigate if Hirsch's Hyde Park is having telephone problems, which could cost Hirsch's sales, she decided to be rude and unhelpful and arrogant. I told her she needed to learn how to work with customers and I hung up on her. Thank goodness the Hirsch's Hyde Park staff are not like that person at their head office. Perhaps they should change their head office location to where there are more helpful staff.