******* Service

I ordered 2 replacement milk tubes for my Siemens coffee machine, (which I also bought from Hirsch's), on 12 December and was advised that I should receive the items before Christmas, or failing which early January once industry reopens, at the latest. The sales guy advised he would call to let me know, needless to say this did not happen and I had to follow up. Subsequently, I have had to call and go to the store multiple times at my own cost and time to try and get an update on this order. Finally fed up as it has been over 2 months, I cancelled the order on 13 February, and requested a refund,. I was told this would reflect in my account by mid-week. Again, I called to check if this was done as no refund reflected on my account, whereupon I was told tjhe person who took the details for the refund would call me back. Surprise surprise, he did not call and I have had to call again, where one of the managers then told me there is no record of my refund request having been processed!<br> <br> Very poor service and shocking way to treat repeat customers.