RETURN POLICY ON SAMSUNG DAMAGED GOODS

I have bought in excess of R30,000 of appliances at Hirsch over the last 5 months.<br> <br> In September I bought a Samsung Convection Microwave.We probably used the machine 20 times to heat food. <br> <br> A week ago the turntable stopped working.<br> <br> I took the machine back to Hirsch on 15 December. I told them that I bought this primarily for a family Christmas at our house and that I need it back urgently. Since their repair policy is 3 to 5 days, we were still fine.<br> <br> When I started following up on 22 December, I was told they will not be able to fix it by Christmas, but that they will give me a store credit for the amount to choose another microwave. The problem was that they one I bought for R2,900 4 months ago, is now on the floor for R4,500 and they have no convection ovens in the R2,900 price range. There was one, but it was way too big for our kitchen cupboard.<br> <br> They then wanted to loan me a machine until ours is fixed. Since it had a turntable problem and apparently a problem with the door, I did not want it back.<br> <br> It was a battle to get them to refund me, but they eventually did. I am still without a convection microwave though.I am disappointed with Hirsch and Samsung.