Really bad service from Hirsch's and Creative Housewares

<p><span style="line-height: normal;"> </span></p> <p><span style="line-height: normal;">I bought a Mellerware Modena 3 in 1 coffee maker from Hirsch 2 weeks ago when it was advertised as a special. Paid R719.00 for it. On the second use which was only 4 days after it was purchased a plastic housing with the release valve for the coffee broke off. Hirsch saleswoman says that i forced the jug in which broke the valve hence i am responsible for it. I rightfully had 7 days for a full refund but i explained to a woman at creative housewares that i like the machine and just want the plastic housing which is removeable for cleaning purposes to be replaced. She assured me that the Durban branch manager will call me back to make arrangements for me to collect what broke. After numerous phone calls and delaying for over a week i gave up getting the part and decided to take the part in to Hirsch Springfield Park as a sample and just order a new one. Hirsch called me back 3 days later with a price. R380.00 for a small platic part. MORE THAN HALF THE PRICE OF THE MACHINE FOR JUST A PLATIC PART WITH A TINY SPRING.**************** IS WHAT THAT IS. NEVER AGAIN WILL I PURCHASE FROM HIRSCH OR BUY A MELLERWARE PRODUCT.</span></p> <p><span style="line-height: normal;">I HAVE RECIEPTS AND ALL THAT IS REQUIRED AND ITS ONLY 2 WEEKS OLD. </span></p>