Ready for take off

<p><span style="color: #555555; background-color: #ffffff;">I purchased a samsung front loader washing machine from Hirsh Umhlanga in 2013. Since day one we have had endless problems and have sent it in for repairs on atleast eight (8) separate occassions for the same fault. It is louder than an industrial machine, and two days after being returned from its last trip to the repair centre, the fault has again not been corrected . Did we buy a hellicoptor or a washing machine? 8 times and they still refuse to replace it. Given hirsch's customer policy, surely this should have been resolved after the first complaint? I am deeply dissatisfied as a loyal customer, hirsch umhlanga has neither kept to their word nor their policy.</span></p>