Promises, promises...

So why do you ask me for more details when you seemingly have no intention of honouring your promises. Are the persons giving you a "great service" reviews the few lucky ones? I am most certainly not one of them.

Response from the owner 2 weeks ago Hi Drago, Thank you so much for your review. We do apologise for any inconvenience caused and can assure you that this is not the level of service that we pride ourselves on. Should you require further assistance please kindly send us a Facebook inbox message, with your full contact details and some more information where we can assist you further.

Hi. You asked me to contact you via Facebook in your response to my 1-star review of your Centurion branch. Here is the gist: I purchased an item from the store in Centurion. When I used it the first time, something didn't look right with the digital display. I took the item back to the store. It took several (I counted at least five) of the staff to figure out what was wrong. It was a protective sticker over the digital display - who new that. I asked if I can return the product (this is over 1/2 hour later). I waited another 15 minutes for someone called Mario (if memory serves me right). Mario explained that since I have used the appliance, I can return it, but at a "handling fee". No problem, I wanted the appliance anyway, so this is exactly what I said (I was polite and understanding). Meanwhile the staff at the store packed the appliance and a sales person carried the box and walked me to my car. I asked if all items have been packed in the box. I was assured that this was the case. When I got home, I discovered that the user manual and a cookbook were missing. I called the store, there was a polite "Agh, no...we'll deliver it to you this week...". This was on a Monday. I called the following week to inquire. I spoke to a rather rude person, who also happened to remember this case. She accused me of "..storming out of the store...", the call was cut prematurely, could have been the network. I did also have a virtual chat with one of your agents. Here is the transcript: Conversation started on : Wednesday, November 16, 2022, at 11:46 (GMT+0)

[11:50] D I: Name : D I Email : s*******@gmail.com Phone : 0*********2 Physical Address : 2* K***** Ave [11:50] Automated: Welcome to HIRSCH'S! WE WILL SAVE YOU MONEY! [11:50] Trisha has joined the conversation [11:50] Trisha: Welcome to our website, How may I assist you? [11:50] Drago Ivanov: Hi Trisha. [11:53] Drago Ivanov: I purchased an Air Fryer from your Centurion branch. I took it back on Monday the 14th November. Nothing was wrong so it was packaged and I took it back home. The instruction manual and the recipe book were left in the branch. I was promised to have it delivered yesterday, but no one has contacted me yet. [11:54] Drago Ivanov: ...and I can't get hold of anyone at the branch [11:56] Trisha: Please advise invoice number [11:56] Drago Ivanov: I need to go on a call now. My cell number has been provided at the start of this chat. [11:56] Drago Ivanov: One sec [11:57] Trisha: I will get the branch to call you shortly. [11:57] Drago Ivanov: 3******0 [11:57] Drago Ivanov: After 3PM please