1 reviews | Active since May 2012
On 8 July I ordered 4 chairs, priced at R239 each on their online site. I called one of your stores who confirmed it to be a good deal and actually recommended I order the chairs as on sale for this price. So very confused? My understanding of CPA is that the price you see is the price you pay? But not according to Hirsch's it seems.
1. This item was displaying at this price for a number of days. 2. You allowed me order and pay for these items and confirmed my order. 3. You processed my order and indicated the items to be ordered and awaiting stock from the supplier. 4. You took 11 days to notify me of this error. 5. My order status has changed to complete and actually has a printable invoice attached to my order. In the world of online that indicates the order has been processed??
Don't order from these people - I get a generic email related to my order cancellation, not even having the decency to call and explain THEIR error! My order was due for collection this week? I've bought items to complement these chairs? What now Hirsch's???? Utterly disgusted by your poor service and experience, and as a first time customer I will NOT be a returning one that's for sure!!!
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