Poor Service..Somerset West Branch

.I purchased a fridge and after reporting a fault and not hearing from them for 8 months I finally went into the shop and demanded they take the fridge back and refund the money which they agreed to.

They first wanted to see my debit card because money cant be refunded into any debit card. I told them this does not make sense because these debit cards expire

they then agreed to refund into my bank account

I went into the shop and showed them my sons insulin which has to be kept in a fridge and I could not buy a fridge until the money is paid in. I reluctantly bought a fridge from them because I needed to keep the insulin at a low temperature. They promised to pay the difference into my bank account, which they never did.

When I went into the shop to enquire about the refund the told me I gave them incorrect bank details.(WHICH WAS NOT THE CASE THEY ADMITTED They then promise d to do an immediate transfer today and said the money will be in my bank account in a few minutes. This did not happen!!! When I went o the shop they showed me a Standard Bank Letter stating the amount was paid in today. When I pointed out to Mr. Van Greuning the letter states 3 days waiting, He got upset and said he should have thrown me out of the shop the second time I came in. The service I received from the sales person Mr,Gordon ,, Ellvisa Plaatjies, ,Alex van Greubing and Cathy Williams (Head Ofiice was humiliating to say the least.

I got the impression from all of them especially Mr. Gordon that customer is wrong!!!

This has cost me much more in time and losing a deal on a item I wished to purchase.

Anyone who want to know more about my experience can phone me ***