Poor Service Delivery from Hirsch

A 65" Hi Sense TV was bought. The warranty expires Nov 2021. The two USB ports stopped working. A call was logged in October 2020, about this complaint, to Shivan at the Carnival branch were it was bought. This was not escalated to the Manager Alex Doraivelu. I addressed the issue to Alex 14/01/21 with no response 15/01/2021. I also called head office Manager Lallie. All that has been done is the issue has been moved to Hi-Sense.

It seems that one passes the problem to the next. It's four months now. Absolutely no initiative has been placed to resolve this.