Poor service at Hirsch Ballito

My parents recently purchased a fridge form Hirsh’s in Ballito. This was in September . The fridge has had to be repaired twice since the purchase. On the third fault logged they requested a replacement fridge and was informed by a store employee that he would give them feedback in two weeks. When my mum enquired about the replacement after two weeks she was Ridley addressed by the store employee. We still have no resolve and are waiting for Hirsh to respond to my parents . The service is shocking.