Poor service and Delivery

Hirsch’s Silver Lakes (Poor Service and Delivery)

My recent experience with this company was completely unacceptable. While I was being assisted, I was repeatedly left waiting for almost an hour while staff attended to two other customers. Due to what was repeatedly explained as understaffing, I was also required to provide my details multiple times, which was both frustrating and inefficient.

After eventually assisting me, I was advised that it would be better for the TV to be delivered rather than collected personally. I made it very clear on multiple occasions that deliveries are not permitted in the estate after 17:00. This was communicated to the store staff as well as to the driver.

Despite these clear instructions, the delivery still arrived after the cut-off time, placing me at risk of receiving a fine from the estate. This situation was entirely avoidable and is solely the result of your company’s failure to follow clear and repeated instructions.

I have spent over R20,000 with this business in the past four months, and this level of service is completely unacceptable and far below any reasonable expectation.

Should a fine be issued by the estate, it will be non-negotiable and directly attributable to the late delivery. I will provide the necessary documentation and expect this matter to be resolved in full and without delay.

Regardless of the outcome, I believe it is important to share this experience publicly so that other customers are aware.

John Lombard