Poor Service and Breach CPA: Disappointed with Hirschs

Dear Hello Peter community,

I share my deeply frustrating experience with Hirschs regarding the repair of my JBLSoundbar & Subwoofer. It has been an arduous journey, and I feel the need to shed light on their poor service and lack of resolution.

After waiting for 2-3 months for the repair, my subwoofer was finally returned to me, only to find that the soundbar was damaged upon delivery. To my surprise, Hirschs went ahead and repaired the unit without my consent or consultation on the preferred course of action.

To add insult to injury, their proposed solution is an additional 1-year extended warranty, which is over and above my existing 2-year extended warranty I already have. It has now been 5 months, and the issue remains unresolved, because i feel that i should be granted a full warranty and for the ineffienciency in the turn around time.

This entire process has been a severe inconvenience, with Hirschs failing to comply with CPA, the necessary documentation i requested was which mentioned that im not entitled to, lack of communication and documentation, prolonging the resolution timeline and leaving me dissatisfied as a customer.

I urge anyone considering Hirschs' services to be cautious and aware of the potential pitfalls. Their poor service, unauthorized repairs, and insufficient compensation are clear indicators of their disregard for customer satisfaction and compliance with consumer protection laws.

I demand better service and accountability from Hirschs.

#HirschsHydePark #PoorService #LackofResolution #UnsatisfiedCustomer #HelloPeterComplaint