Poor Service

On Friday 3rd Of July I went into the Store to inquire about replacement filters for a vacuum cleaner and spoke to a lady based at the spares desk. The lady informed me that they did not have stock on hand however a order could be placed and that I would be called within the next two weeks with regards to availability and the amount due to be paid in advance in order for them to place the order. Two Weeks have passed and no call received despite leaving two contact numbers. Today I went in again to follow up only to be told that there is a delay as they are having issues getting in the stock - and nobody in the past two weeks has had the decency to pick up a phone and let the customer know what is going on? Needless to say I have cancelled the order and an apology at this point is moot! I have since called the Factory directly and they have confirmed they have stock and I will have delivery by tomorrow. Someone at Hirsch's clearly is employed just to take up space and does not know the meaning of Customer Service.