Poor Quality LG Washer Dryer and Bad Service from Hirschs

Unfortunate to have a bad experience with Hirsch especially after spending so much money on some of the Black Friday Specials.

My issue is related to the LG Washer/dryer combo. I purchased the machine from the store which the salesman and LG rep gave me a full run down on the machine on how good it is etc.

I got the machine installed at home and the washer part of the machine worked fine but the dryer unfortunately did not work properly.

There is a setting which is for wash and dry which also takes approx 6.5hours to run. So i did run the function and the clothes washed but did not dry, attempted to put the clothes on dry only mode and that did not work again. Then i set the machine on turbo dry and took a long time to complete but this function burnt the clothes, all the white material items ended up brown.

I went to the store and the LG rep said i must change the setting to another function for delicate drying. I did this and the clothes again did not dry. I set the machine for 1 hour dry and did not dry did the 1 hour again and did not dry.

Frustrated with all of the above, i packed the machine took it back to the store within 7days after purchasing, Unfortunately the store refused to refund me or even credit me to take something else. They said LG needs to check the machine. After 2 weeks of waiting they say the machine is working and they can not find a fault and i must come collect it. I said they have inconvenienced me for this issue and they need to arrange the item to be delivered to me and then send LG to come check the machine again but at my place. The salesman agreed to have it delivered then they charged me for delivery fee without advising me of a delivery cost.

Now i have to wait for the above process to take place so LG can check the machine again at my home.

Very disappointing and frustrating service from Hirsch Springfield.