Poor customer service Hirsch’s and Magimix

Poor customer service Hirsch’s and Magimix: bought a Magimix 4200XL online at Hirsch’s. Delivered on an open truck, box previously opened, reported to delivery staff. Magimix did not switch on / no blade rotation on first attempt of use. Took to Hirsch’s Milnerton within 7 days, who refused to replace Magimix. Sent for repairs and returned by Magimix supplier as reportedly working. Hirsch’s refusing to replace as now ‘used’. VERY POOR CUSTOMER SERVICE