POOR CUSTOMER SERVICE

Very dissapointing experience from Hirsch's, My microwave was sent for repairs more thank 3 weeks ago, which was sent to defy only to come back and worked for 1 day. I then sent it back 15/10/12, it is now the 24/10/2022, with no update from Hirsch's and when I call in, the calls either cut or the line is to bad to talk on. I belive as a customer, communication is pivotal and for a repair to be done by Defy for it to only work for 1 day is really poor. Practice, Preach and Implement the 5 C's My time, my airtime, my running around Did not expect this from Hirsch's My worry is when the microwave comes back, if I even get a call from Hirsch's, how long will it work for now!!!