Poor Customer Service

Nearly 3 weeks ago I bought a defy hob stove at Hirsh's Milnerton. Upon collection, the incorrect item was given to me for inspection at dispatch and I advised this to the gentleman. nearly 45 minutes later, he comes with the correct item, and now my time has been wasted and in a hurry, I did not do an inspection of the item. Upon installation, damages was pointed out to me, I had to place the installation on pause and then contacted the store advising them of the damages. I have still not received a replacement for the damaged good. The quality of customer service received from Julian at the Milnerton branch has been pathetic. There has to be constant follow-ups on my end, and it seems like the issue will just not be resolved. I have deemed my relationship with the store terminated.