Poor customer service

Extremely disappointed with Hirsch’s and their misleading information. We purchased a Dyson vacuum from Hirsch’s and it stopped working after 3 months. During the purchase they assured us that any problems would be covered and even convinced us to take the extended warranty plan. However when we brought it in, they had to do multiple checks to verify what was covered that it seemed they were trying to avoid the warranty. Two months later and we are still waiting for feedback. We visited the branch twice and the manager Aveer and customer service promised us they will contact us the next day but nothing, no call or email. I see many frustrated people online are in the same situation and the only solution we have is to no longer purchase from Hirsch’s.