Poor customer service

<p>ordered a washing machine part 2 weeks ago only to receive the incorrect part a week ago. The staff didn't bother to check the part and ensure it is the correct part. I still have not received the correct part, after being assured that I would on Wednesday already. Today is Friday. I spoke to the store manager this morning but I'm still waiting for her to phone me bac**** this is unacceptable especially when their warehouse is only 15min away!</p>