Poor customer service

I purchased the Russell Hobs grinder from Hirsch. That unit has problem and I reported the issue in January and they book the service request and sent for repair. Rusell Hobs fixed the issue and return the things, But when I asked for the issue they didn't tell me anything.

Now the same thing is broker again. When I asked them to help then they said that Warranty is over and you have not register for extended warranty. I told them that no body told me for extended warranty, but they didn't listen. Any how I am able to register for extended warranty and display the message to Hirsch customer care.

They book the service request with off mind and told me that they will send for repair next day. I ask them to inform me for any update as I have to travel outside country and need this to be repair within a 7 days. As per their service agreement it will take 7 to 14 days to repair.

Now today they are giving excuse of driver is not available for pickup. they will able to send on Monday only.

This is not a expected behavior of any well established company. They just want to fool customer and do not want to provide the customer service that they usually commit when customer purchased anything from them.

Please do not purchase anything from Hirsch.