Poor After-Sales Support and Missing Items – Hirsch’s Milnerton

I recently purchased a Philips 2300 Fully Automatic Coffee Machine from Hirsch’s Milnerton. This is a very expensive appliance, and one would expect a factory-sealed box to include all required items as advertised by the manufacturer. I know Bradley had opened the box for me to see the actual coffee machin as they never had one on display, but why not put all the items back once the customer says they will go ahead and purchase the item.

I contacted Bradley, the sales representative who assisted with the sale, on 21 January 2026 to make him aware of the missing items. He advised that he would confirm what should have been included in the box and get back to me. To date, I have received no feedback or return call.

It is disappointing that Bradley was quick to associate his name with the sale and benefit from the commission, but once after-sales support was required, communication completely stopped. As a customer, I have simply asked for clarity on what should be included in the box and assistance in resolving the missing items issue.

The lack of after-sales service and follow-up from both the sales representative and the store is unacceptable for a premium product. I expected far better support from Hirsch’s, especially given the price of the machine.

I hope this matter can be addressed properly and that Hirsch’s takes responsibility for resolving the missing items and improving their after-sales service.