Poor After sales service

I bought a Hisense washer dryer from them last July.

This February water started gushing out from the soap tray, and it stopped drying properly. Initially I could add a bundle of washing and it would be dry within 3 hours, now I have to add it 3 times on a 3 hour cycle (how energy efficient are we?)

At first I thought it might just be that I forgot to turn the machine on (when it came out soaking wet). Then in March this year I logged a complaint. After many missions, someone finally came in April to repair the machine. They fixed the leak but could not find anything wrong with the dryer.

In June I logged another repair, someone came and removed the bottom panel from my machine, he said it might be due to condensation and removing the cover might help the hot air to escape.

This too did not work and my machine is now more noisy than ever before.

I have now tried logging more repairs, complaining constantly and everyone says that they will fix it, but then I hear nothing back. I have spoken to the manager at the relevant Hirschs, but it seems like he is also not able to fix this. I feel like 5 months is more than enough time to solve a problem and I am now losing my patience.

I paid a lot of money to have a washer dryer and now I can not dry my clothes during winter. You can also imagine how many electricity I have been using the past 6 months.