Poor after-sales service

I recently bought a Samsung washing machine from Hirsch's. I reported a fault on 21 January 2020 and was given job number 562432. I was told a Samsung technician would contact me within 48 hours. As no one contacted me, I called again on 24 January 2020. Hirsch's said they would follow up with Samsung. Up to now, no one has contacted me. I bought the washing machine from Hirsch's and they should do something about this.