Pavilion Samsung store is managed terribly - 'Loyalty Programme'

As an old client of Hirschs inclusive of its franchised Samsung Pavilion Store, it's disappointing to see the sales staff being let down by the present lot of **** poor Managers being employed such as Logen Pillay.

This afternoon, having achieved the correct model and size of microwave from the salesman, Yashvir (always professional and upbeat), I'm told I can't use the Rands accumulated on my Loyalty Card even though I have my government issued National ID card as there is some recently installed 'policy' that my Loyalty card must be present at all times. Also, that a replacement card would cost another R100 not withstanding the initially paid for R100 to get the idiotic card in the first place.

Mr Logen Pillay, the alleged Manager, must be family or someone's husband within Management to be afforded this position as his attitude is truly in the toilet in the engagement and treatment of clients. Not withstanding his lack of a nametag and waiting to get him from the back of the store being a mission for the already-mentioned salesman, Logen is far more pre-occupied with my mask than attending to the sale at hand.

Asking him to explain this policy, there is nothing written nor valid to justify his inability as a person of authority in the store to execute the sale as per the pledge of Hirschs Loyalty programme. Asking Nompilo, the register clerk to recite the legal name attached to the Loyalty Card as per Hirschs database matches mine exactly, so I am failing to see the alleged inability to honour Hirschs own ‘Reward’ programme.

Considering the facts that we as SA clientele have had to humour a blundering Covid19 vaccination programme, a looting fiasco injuring the fabric of Durban commercial business and a floundering economy, one would think that companies such as Hirschs via their Samsung franchised stores would welcome trade. But oh no, not with entitled employees such as Logen Pillay and the terrible example he sets at the end of the day, it’s no wonder the foot traffic into set store is at a standstill.

It’s painfully obvious that owners are sleeping at the wheel here. And please don’t think I haven’t considered exercising Hirschs online option (but since Nov 2021, I am still waiting for the delivery of an iron - *** – but that’s probably another Manager *****ing up) so one would assume the brick and mortar stores would be on top of their game.

I don’t want a feigned apology rather corrective action to be put into place in regards to set complaint. I never had a problem with Shivaan nor Asheran being a Manager at the Pavilion store and for the most part, the sales employees are on top of their game but this present Manager truly deserves to be in a government department and most likely the Department of Health, where he can pretend to be relevant.

This kind of misrepresentation in your Loyalty programme needs to be stop or simply refund clients and we will gladly purchase product ELSEWHERE!