pathetic service to say the least!

In December 2018 my Defy washing machine gave me problems. Having an extended warranty was giving me the “false” feeling of peace of mind! 2 weeks later after the service call was logged, I decided to call Hirsch once again, who told me that they had no records of the service call! So I logged another service call for the same fault. A week later the technician came out to inform me that the bearings on the washing machine were faulty and needed to be replaced but had to be ordered. After another week of waiting, I was told that they cannot find my service request once again! Later during that day someone called from Hirsch to inform me that the bearings had arrived and someone would come out the following week. During that time period, we informed the technicians/delivery guys to please contact us 24 hours prior to collecting the machine but they couldn’t even get that right! FINALLY the washing machine was collected and returned a week later. We contacted Hirsch immediately afterwards, as the machine made a terrible noise and moved around whilst spinning. The technicians came once again and told me that they informed the workshop manager that the feed were damaged by the delivery guys and even showed me photos. We got so frustrated that I phoned Allan Hirsch , who was at that time overseas (January by then) and told me to send him my details. It seemed to me that things got going from then on BUT was mistaken! The machine was collected again and “repaired” as per delivery guys. After the first use, we had to phone Hirsch again, because after every tumbling cycle the machine moved by ½ meter and made a terrible sound. Next time out (end of February by then) a Defy technician came out to inspect the machine and told us that the Hirsch workshop indeed fixed all feet with bolts and nuts, so the machine was not adjustable anymore , which does defeat the object of course! The defy technician reported that the machine had to be given in and the bottom frame had to be replaced. This was done on the 13th of March and the machine was returned as “”all in order” last week Friday on the 15th of March. Last night was the first time I have used the machine and I thought I had to take a video and query Hirsch’s incompetence it seems…??? I think I rather shop at Game next time, especially after reading up on “HELLO PETER” about Hirsch’s 1.95 rating out of 5!!!!!