Pathetic Service / Repairs Department

<p>Contacted the Struben's Valley branch for a leaking outlet pipe on my Samsung Dishwasher....4 weeks ago! 4 weeks!!!</p> <p>I have only experienced service failures and incredibly apathetic resolution. Makes me question my choice to have kitted out my home with appliances bought mainly from this retailer: do the maths on the money spent, together with extended warranties, and you may understand how flabbergasted I am by my most recent experience with these guys.</p> <p>Yep it's long winded but it's either this long narrative or taking the axe to the ****pie dishwasher that Samsung have put out into the market. Initially contacted these Hirsch's service guys to advise of a leaking pipe that needed to be replaced. Informed that the pipe wasnt part of the warranty and that i would have to cover the cost of the pipe and that a quote would be sent. Almost a week later no quote received so called to check up only to be informed that someone else was dealing this and replacement would only happen if the amount was paid upfront. Immediately effected payment. The fabled Hirschs service guys then told me that the part would only be procured the coming Monday and someone would call me for fitment. Another week passed....no call, so I called them again to enquire about fitment. Service guy (Abel) calls and came through to fit the pipe but doesn't fit it to the outlet drainage (even though they've done this umpteen times on this unreliable Samsung Dishwasher). Excuse given: the new pipe won't fit the drainage outlet pipe. And so he resorts to not check if the long standing idle dishwasher is working and will complete a wash cycle - even if it's the 17 minutes quick wash cycle. I get home, research a bit and discover that it is recommended that the end of the new pipe be immersed in a cup of hot water for around 20 seconds and then it is to be slipped on to the outlet pipe ....what a breeze - you would think that their technicians know this right? Anyway switch on this dishwasher from hell and it's latest trick is that it kicks up an error message and refuses to complete ots cycle and so with dread I contact the Hirschs Service guys and request that they are not to send the same ineffective technician to check out and repair the fault. Guess who calls me on the Monday.....So I contact them again and advised that the other guy has been assigned and contact and repair will occur on this past Tuesday. No prizes for what happens next....nothing! Not a peep or a squeak. So I called yesterday again... and given the same sad song: again no technician. Yep I called them this morning too, just got home and.....I will do dishes by hand again while this expensive useless Dishwasher and the folks who promised fabulous back up when purchasing their product offering, have so spectacularly failed us. </p> <p> </p> <p>I give up.....So yep Hirschs the next lot of appliance purchases are going to your competitors . Thank you for nothing!</p>