Pathetic Service. Defy does not uphold their name neither does hirsh

Pathetic customer service from Hirsh springfield in Durban. I have complained about my defy gas stove as the panels have started to rust on a stainless steel product. Due to the pandemic it was impossible getting a hold of them. Eventually whn I have, they told me that the extended warranty does not cover rust and that Defy nor them can do anything about it as they do not know how I had taken care of the product. The Hirsh customer person assisting was Dhirvan Lalbudthar. Completely rude and wasn't helpful towards my dispute. I would not recommend any person to their store or to purchase a defy product.