Pathetic Repairs Department

<p>I handed in my microwave 6 weeks ago (22 Jan '17) to be looked at (it had an electric smell and started smoking). I haven't heard from them once. I called them 4 weeks later (+- 17 Feb '17) and they promised to get the manager to call be back because they had to approve an under warrantee claim. Still haven't heard from the manager 2 weeks later 28 Feb '17). </p> <p> </p> <p>Then, yesterday morning (28 Feb '17) my my wife called Joburg Hirsch's Service Centre to see if they could help. After being transferred about 7 times, she got through to someone (think it was Damian) who promised to have it looked at and contact her no later than midday. And he promised over and over. Alas we haven't heard from them yet (1 Mar '17). </p> <p> </p> <p>We've now been without a microwave for 6 weeks. This has resulted in a ripple effect of inconveniences - extra take aways expenses (since we had a convection oven), feeding our 2 year old cold food, warming up food on the stove (more dishes), etc. </p>