PATHETIC CUSTOMER SERVICE

Bought a smeg kettle at Hirsch,no delivery has been made till no updates in their webstite,no sms updates nothing.When you ask their online agents all they tell you is "Unit is with couriers" they have no futher update.Today was the 3rd time contacting them.They gave me a tracking number for the courier they used.When I tracked the parcel it was last updated on the 6th Dec.