PATHETIC BACK SERVICE AT HIRSCHS- UNHELPFUL ABRUPT STAFF

ON THE 27/02/17 I PURCHASED A WASHING MACHINE FROM HIRSCHS. THEY HAD A SPECIAL ON WERE YOU RECEIVE A 15% VOUCHER. THE SALESPERSON NAME WAS GITHA. I EXPLAINED TO HER THAT I WANT TO USE THE 15% VOUCHER TO PAY FOR THE EXTENDED WARRANTY FOR THE WASHING MACHINE. IT WAS AGREED UPON, I ALSO RECEIVED A PINK MAINTENANCE CONTRACT DOCUMENT CONFIRMING THAT THIS APPLIANCE IS ON WAARRANTY. I CALLED HIRSCHS STORE 01/05/2017 REPORTING THE DEFFECTS ON THE WASHING MACHINE. I SPOKE SWASTHI WHO SAID THAT SHE WILL INVESTIGATE AND GET BACK TO ME( TO DATE THERE WAS NO RESPONSE, I HAD TO CALL HER SEVERAL TIMES. THEN I SPOKE TO YOUGENTHREE WHO SAID SHE WILL GET HER MANAGER TO CALL ME( TO DATE NO REPLY UNTIL I CALLED THE STORE TODAY. I CALLED THE STORE TODAY SPOKE TO SHIVAAN WHO TOLD ME THAT HE DOESNT HAVE A RECEIPT FOR THE WARRANTY , THIS WAS 3 YEARS AGO, THE PERSON I DEALT WITH GITHA DOES NOT WORK FOR HIRSCH ANYLONGER, HE CANNOT HELP ME HE WILL GET SCCOTT TO CALL ME. I AM STILL WAITING FOR A CALL FROM SCOTT ITS GOING ONTO 3 WEEKS I HAVE A DEFFECTIVE WASHING MACHINE WHICH IS UNDER WARRANTY ACCORDING TO THE DOCUMENTATION THAT I HAVE. THE BACK SERVICE AND ATTITUDE OF THE STAFF AT HIRSCHS ARE DEPLAUDING AND ABRUPT.