Pathetic after sales servicr

My instant pot sous vede does not work after any attempts and trouble shooting. I returned the pot and its deep into the 3rd week I have not neen refunded. It takes 50 mins to test it. As per CPA laws hirches are breaking the law and it does not concern them. Don't buy from them their after sales is pathetic and excuses. They playing boss with my money and the CPA laws.