Pathetic after sales service!

R20k later after my Defy double door fridge is faulty and I can’t even get through to their service department to resolve. Over 12 calls later to Hirsch’s Springfield and head office, transferred to their apparent service department who simply cut the call every single time.

They take your number and promise to call back but 2 days later of continuous calls and waiting I still have spoken to not a single person in the service department. The only person who answers is admin who doesn’t care, transfers your call simply to be cut. Pathetic! It’s like dealing with home affairs.