Pathetic after sales service and they suck at managing customer expectations

In the 2017 we spent approximately R150,000 and R70,000 on 2012 for built in microwaves, stoves, washing machines, tumble driers and dishwashers. The gas stove and microwave broke, a technician was sent out to assess damage and he informed us that the items were irreparable. He said he would send us damage reports in order for us to claim same from Insurance because the parts available to fix same. We made a follow up for 3 weeks, requesting the damage reports to be sent to us then when they eventually assisted us they sent us a parts quote. The after sales service is pathetic and they suck at managing the expectations of the customer!! I've been waiting for 3 weeks to get insurance claim documents whereas they could have just given me a parts quote back then for me to action accordingly!!! I've been sitting with broken stove and microwave so I had to buy a cheap microwave to use in the meantime and use electric stove to cook which is not my preference!! The microwave was first repaired last year and I paid a call out fee then within a year the same microwave broke and they expected me to pay another call out fee and now also parts to repair same! In what world is that exceptional customer service? I will never ever recommend anyone to buy from Hirsch!!