PATHETIC AFTER SALES SERVICE

I bought a Defy washing machine in December from Hirsch in Umhlanga. It worked well for a few months thereafter there's a problem with the hand washing function it shows error and when you use the normal delicate wash function it does not spin dry the clothes are still soaking wet and there's water in the drum. I called them to report this and for a week now I'm waiting. Their service is pathetic. They must just refund my money and take their junk back.