Pathetic After Sale Service- Extended Warranty

Pathetic After Sale Service- I have logged a call out for a faulty appliance which falls in the extended warranty period with Hirsch's Centurion. The manager has been helpful in escalating the matter but the Technician sent out to do the assessment literally **** to my face by saying the he confirms the fault and will go back and order the required part and be back within 4 days.

Upon following up, the Struben branch advised the technician reported that there is no issue and nothing needs to be done further. I had to record the fault on my phone and send this directly as proof. To date I have not received any call back. I have to follow up each day to get an understanding of what the next excuse is.

I do not recommend the extended warranty to anyone.